AI voice and chat agents built for utility and municipal lines: they verify the resident, explain the bill or the notice, take payments at any hour, log outage reports, and hand the complex cases to your staff - on recorded lines, with a complete record of every call.
Press Initiate call - a resident resolving a past-due notice, start to finish.
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Utility billing is a mail-driven business: every bill, notice, and rate change lands in thousands of mailboxes at once - and every envelope is a reason to call. The line that answers those calls decides how residents feel about their city.
A past-due run, a rate change, a new bill format - each one produces a surge of calls into a queue residents dread. Hold music at city hall is how trust erodes, one caller at a time.
Your office answers 8-to-5, but residents open the mail when they get home. A past-due notice found at 7 PM means a night of worry about a shut-off that may not even be coming - the worry doesn't wait for morning.
Your community speaks dozens of languages; your phone line speaks one or two. Residents who can't explain a billing problem in English put off the call - until a small balance becomes a shut-off order.
The number on your bills and notices connects to an agent that runs your script - your greeting, your verification rules, your routing policy - on every single call, at every hour.
A resident opens a bill, a past-due notice, or a rate letter and calls the number on it. The agent answers on the first ring - day, night, weekend - and greets them on a disclosed, recorded line.
Account number by voice or keypad, then name and service address confirmed - before any balance, any payment history, any account detail is spoken. No verification, no account talk.
The balance explained - including the payment that crossed in the mail with the notice. A secure payment link by email, or a transfer to your existing payment line. Arrangement requests routed per your policy. Outage reports logged on the spot.
Every call ends with a summary and a category - billing, payment, arrangement, outage, escalation - delivered to your systems by webhook. A complete record of every resident contact, ready for public accountability.
Public utilities don't get to choose their customers - the line has to work for everyone, on the worst day as well as the best. Your team approves every script before a resident hears it, and the workflows are built for public-sector accountability from the first call.
Residents read the account number off the notice or key it in on the phone, followed by the pound key - then the name and service address are confirmed before anything else is said.
A secure payment link emailed mid-call, or a transfer into your existing secure payment IVR - card data is handled in your payment environment and never lands in a transcript.
The phone number and QR code on your mailed bills and notices connect straight to the agent - so the letter that raised the question is the letter that resolves it, any hour it's opened.
No water, no power, a leak at the curb - the agent takes the report, captures the address and details, logs it for your crews, and tells the resident what happens next.
Dedicated numbers per language - 25+ on voice - with natively written scripts and native-quality voices, so every resident hears their city speak their language.
Every call classified - billing, payment, arrangement, outage, escalation - with a summary, pushed to your systems by webhook. Transparency for the council, real numbers for staffing decisions.
The agent asks for the account number from the bill or notice - spoken or entered on the keypad - then confirms the name and service address on the account. Only after that confirmation does it discuss balances, payments, or history. Verification attempts are capped, and a caller who can't verify is offered your standard channels instead. No verification, no account talk.
No. The AI conversation happens on a recorded, disclosed line - and payments are taken by a secure link emailed to the resident or by a transfer into your existing secure payment system, where recording stops. Card details are collected inside your payment environment, never in a transcript.
Concurrency scales with demand - the agent answers the hundredth simultaneous caller the same way it answers the first, with no busy signals and no queue. Outage reports are captured with address and details and logged for your crews, so your staff can work the restoration instead of the phones.
Voice agents speak 25+ languages on dedicated lines per language, with natively written scripts and native-quality voices - and web chat covers 100+. Call summaries are written in English for your reviewers regardless of the call language.
Per your policy. The agent can collect the arrangement request and route it to your staff, or self-serve within rules you set - your office decides what the agent may offer, and everything outside those rules goes to a human. It never improvises terms.
Yes - most engagements start with a pilot on a single line, with success metrics your office defines up front: answer rate, resolution rate, after-hours coverage, resident language mix. You see the results on your own calls before any wider rollout.
Deployments for US utilities run on US-based infrastructure, with recordings, transcripts, and summaries retained under controls you configure. Retention windows and access rules follow your records policies - your team sets them, we enforce them.
Yes - the agent's tools call your APIs live on every call: account lookup, balance retrieval, payment-link delivery, outage logging. Call outcomes come back to your systems by webhook, with a summary and category on every record. No rip-and-replace of the billing platform you already run.
We don't make legal compliance guarantees - no vendor honestly can. What we provide are workflows built for public-sector accountability: your team approves every script before a resident hears it, disclosures are read where you place them, and every call is recorded, transcribed, and summarized so your office can demonstrate exactly what was said.
Utility and municipal deployments are scoped and priced per engagement - implementation, platform, and usage - because every office has different lines, languages, and call volumes. The demo conversation is where we put real numbers on yours.
Bring your call volumes and one line you'd pilot - billing, past-due, or outage. We'll bring a working utility agent you can call before the meeting ends.
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