AI voice and chat agents built for the revenue cycle: they verify the patient, explain the balance - deductibles, coinsurance, insurance adjustments - take payments at any hour, email itemized statements on the spot, and hand complex insurance disputes to your team with full context.
Press Initiate call - a patient resolving a confusing statement, start to finish.
Our AI chat agent is live on this site — open it and ask anything. Same agent, real answers.
Opens the chat widget in the corner.
A medical statement arrives weeks after the visit, quoting codes the patient never chose and math their insurer did somewhere else. The calls that flood your billing office aren't refusals to pay - they're requests for an explanation.
Deductibles, coinsurance, allowed amounts, EOBs that don't match the bill - most billing calls exist because the paperwork raised more questions than it answered. Every one of them needs a patient walk-through, not a payment demand.
Your billing office answers 9-to-5. Patients sit down with their mail after dinner, after the kids are in bed, on Sunday afternoon. By the time your team is back at a desk, the statement is back in the drawer.
A patient who waits on hold and gives up doesn't call back - the statement ages, the balance slides toward collections, and the satisfaction scores your providers are measured on slide with it. The cost of the queue shows up twice.
The number on your statements and the chat on your patient portal connect to an agent that runs your script - your verification rules, your payment policy, your escalation triggers - on every single contact.
The patient calls the number on the statement or opens chat from your portal. The agent picks up on the first ring - day, night, weekend - and greets them on a disclosed, recorded line.
Name, date of birth, and the account number from the statement - by voice or keypad, read back for confirmation. No balance, no visit detail, no PHI of any kind until identity is verified. Capped attempts, then a clean stop.
The agent explains the balance in plain language - what insurance paid, what went to the deductible - emails the itemized statement, and offers a secure payment link or plan options per your policy, on the same call.
Every call ends with a summary, a reason code - balance question, payment, insurance dispute, statement request, hardship - and a resolved flag, delivered to your system of record by webhook.
Your compliance team approves every script before a patient ever hears it. The agent follows deterministic rules - identity verification before any protected information, recording and retention set to your policy, and hard escalation triggers it cannot talk its way around.
The agent reads the actual claim data - charges, insurance payments, adjustments, deductible and coinsurance amounts - live from your systems through your APIs. It explains what your records say; it never guesses at what an insurer did.
Name, date of birth, and account number - spoken or keyed in on the dial pad, read back for confirmation. Attempts are capped; a caller who can't verify hears nothing about the account, ever.
A secure payment link emailed mid-call, a warm transfer into your existing payment IVR, or plan options offered per your policy - whichever paths you enable, available at 11 PM as readily as 11 AM.
Itemized statements, receipts, and billing records - emailed to the verified patient on the call, logged against the account, no callback ticket and no staff time spent.
Insurance disputes, coding questions, and hardship conversations warm-transfer to your billing specialists with the account already verified and the story already summarized - the patient never repeats themselves.
Every call auto-classified - balance question, payment, insurance dispute, statement request, hardship, callback - with a summary and resolution flag, pushed to your system by webhook in real time.
We build for HIPAA-aware workflows rather than making blanket compliance claims: identity verification gates before any protected information, recording and retention controls you configure, an audit trail on every call, and a Business Associate Agreement available on enterprise plans. Your compliance team reviews and approves every script before a patient ever hears it - the platform enforces what your program decides.
The agent asks for the caller's full name, date of birth, and the account number from the statement - spoken or entered on the keypad - and reads the account number back for confirmation. Until all of it checks out against your records, the agent discloses nothing: no balance, no visit dates, no account detail of any kind. Verification attempts are capped; after the limit, the call ends cleanly with a referral to your office.
Yes, because it doesn't improvise. The agent pulls the actual claim data from your systems through your APIs - billed charges, insurance payments, contractual adjustments, deductible and coinsurance amounts - and explains what those records say in plain language. When your data doesn't answer the question, it says so and escalates; it never guesses at what an insurer did.
It offers exactly the plans your policy allows - minimum amounts, terms, and eligibility rules you define. A patient who qualifies gets a plan set up or a plan link emailed on the call. A patient who asks for something outside policy is warm-transferred to your billing team, with the request already summarized.
The agent recognizes dispute language even when the patient never says "dispute" - "I was billed for the wrong thing," "my insurance should have covered this," "I never had that test." It logs the specifics, reason-codes the call as a dispute, and warm-transfers to your billing specialists with the account verified and the issue summarized, so the review starts immediately instead of on a callback.
Voice agents speak 25+ languages on dedicated lines, with natively written scripts and native-quality voices - not run-through-a-translator English. Web chat covers 100+ languages. Call summaries are written in English for your reviewers regardless of the call language.
The agent sits in front of what you already run. Its tools make signed calls to your APIs - account lookup, claim detail, statement delivery, payment links - and every call ends with a webhook to your system of record carrying the summary, reason code, and resolution flag. No rip-and-replace, and your data stays in your systems.
No - it removes the calls that waste them. Balance explanations, statement requests, payment links, and after-hours traffic are handled end to end; patients who need a human arrive as warm transfers, already verified, with context. Your specialists spend their day on insurance disputes and hardship conversations, not lookups.
Weeks, not quarters. We start from proven patient-billing flows, adapt the scripts with your compliance team, connect your account-lookup and payment endpoints, and run a pilot on one line with success metrics you define - before you commit the whole department.
Patient-billing deployments are scoped and priced per engagement - implementation, platform, and usage - because the value is measured in resolved statements and freed staff hours, not minutes. The pilot conversation is where we put real numbers on your call volumes.
Bring your call volumes and one line you'd pilot. We'll bring a working patient-billing agent you can call before the meeting ends.
Book a demo