1. Introduction

Welcome to Verlingo. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time voice translation services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company information
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Contact Information: Phone numbers you authorize for use with our service
• Communication Preferences: Language settings, voice preferences, custom greetings

2.2 Information We Collect Automatically

• Call Data: Call duration, timestamps, participant phone numbers, language pairs used
• Audio Content: Voice recordings during translation sessions (when recording is enabled)
• Transcripts: Text versions of translated conversations
• Usage Data: Service usage patterns, feature utilization, call quality metrics
• Technical Data: IP addresses, device information, browser data, system logs

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide real-time voice translation services
• Account Management: Create and manage your account, process payments
• Quality Improvement: Enhance translation accuracy and service quality
• Customer Support: Respond to inquiries and provide technical assistance
• Legal Compliance: Comply with applicable laws and regulations
• Security: Protect against fraud, abuse, and security threats
• Communication: Send service updates, billing information, and marketing communications (with consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party providers who assist in delivering our services:

• Payment processing (Stripe)
• Cloud hosting and infrastructure
• Customer support tools
• Analytics and monitoring services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Investigate potential violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls limit who can access your data
• Regular Audits: Regular security assessments and penetration testing
• Secure Infrastructure: Use of enterprise-grade cloud security platforms
• Employee Training: Regular security awareness training for all staff

6. Data Retention

We retain your information for different periods depending on the type of data:

• Account Information: Retained while your account is active and for 3 years after closure
• Call Transcripts: Retained according to your plan features (up to 2 years for archive plans)
• Audio Recordings: Retained only when explicitly enabled, for the duration specified in your settings
• Payment Data: Retained for 7 years for tax and accounting purposes
• Usage Data: Aggregated usage data may be retained indefinitely for service improvement

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@verlingo.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by law

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications where applicable

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us