When a homeowner's AC dies or a pipe bursts, they don't leave a voicemail - they call down the search results until someone answers. Your agent picks up in one ring, every time, asks the questions your dispatcher would, quotes your service fee, and books the job straight into your schedule.
Press Initiate call - a dead AC booked into a same-day slot, start to finish.
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Home services is an emergency business run from a truck. The calls worth the most - no heat, no cooling, water where it shouldn't be - arrive exactly when nobody in your shop can pick up.
A homeowner with a dead AC in a 95-degree house isn't waiting for a callback. They hang up on your voicemail and dial the next company on Google - and that company just booked your job.
Pipes burst at 9 PM. Furnaces quit on Sunday morning. Water heaters fail on holidays. The most urgent, highest-value calls arrive exactly when your phone doesn't get answered.
Every routine call answered from a ladder is billable time lost twice - the job in front of them slows down, and the caller gets a rushed answer a dispatcher script would have handled better.
Your agent runs the call the way your best dispatcher would - same questions, same prices, same rules - on every single call, at every hour.
Answered instantly, any hour - weekday afternoon or 2 AM on a holiday weekend. The caller hears your company name and a calm, capable voice, not a voicemail greeting.
Your dispatcher questions: what's the symptom, how urgent is it, what's the address, how does the tech get access. "It hums for a second then shuts off" is the difference between arriving with the right parts and a second truck roll.
Your service or diagnostic fee stated up front, exactly per your price book. The job goes into an open slot on your schedule - with your emergency rules applied for after-hours calls.
The customer gets an email confirmation before the call ends. Your team gets the job details - name, address, symptom, slot. Every call is summarized, whether it booked or not.
An answering service takes a message. Your agent runs your dispatch playbook - it knows what's on the calendar, what you charge, and what counts as an emergency, because you defined all three.
Jobs land in your calendar or field-service software - ServiceTitan, Jobber, Housecall Pro, and others - via API and webhooks. No new system to learn, no retyping from a message pad.
Your definition of an emergency, applied consistently. True emergencies get the emergency slot or a page to your on-call tech; everything else books into normal windows - no 2 AM wake-ups for a thermostat question.
Service fees, diagnostic fees, trip charges, after-hours premiums - quoted word for word as you set them, with the terms that matter, like a diagnostic that's credited toward the repair.
From one truck to a fleet: the agent books against the techs and service areas you define, so the plumbing call goes into the plumbing schedule and nobody drives across the county for a filter change.
Office-hours aware from day one. Run it as your nights-and-weekends line while your office team keeps the day, or put it in front of every call - and change your mind anytime.
Every call ends with a summary to your team - who called, what's wrong, what was quoted, what was booked. The tech reads the symptom notes before ringing the doorbell.
Yes - via API and webhooks it books into calendar and field-service tools like ServiceTitan, Jobber, and Housecall Pro. If your software doesn't have an open connection, the agent falls back to email or ticket delivery with everything your dispatcher needs to enter the job in seconds - so no call is ever lost either way.
You give it your price book - service fees, diagnostic fees, trip charges, after-hours premiums - and it quotes only what you set, exactly as you wrote it, including terms like a diagnostic fee credited toward the repair. If a caller asks for a price you haven't defined, the agent says a tech or your office will confirm it, rather than guessing.
Whatever you say counts. You define the rules - no cooling above a temperature threshold, active water leaks, no heat in winter, a stuck garage door with a car inside - and the agent applies them consistently: emergency slot, after-hours premium quoted, or a direct page to your on-call tech, per your playbook.
Yes - that's how many shops start. The agent is office-hours aware, so it can cover nights, weekends, and holidays while your office team keeps the daytime phone. When you're ready, flip it to every call - or keep it after-hours forever. Your choice, changeable anytime.
The agent transfers the call - to you, your office line, or your on-call tech, per rules you set. It never traps a caller in a loop: if someone wants a person, or the situation is outside its instructions, it hands off and passes along everything it already gathered.
Voice agents speak 25+ languages. If your service area takes calls in Spanish or any other language, the agent handles the whole conversation natively - triage, quote, and booking - and writes the summary for your team in English.
Plans are on our pricing page - most home-services shops run on the standard plans, and you can start free and hear it on your own line before paying anything. No per-seat licensing, no call-center contract.
Same week. The agent is trained on your website and your price book, you review how it handles your common calls, and it goes live on your number or a new one. You don't need an IT department - if you can describe how you want calls handled, you can launch.
Have a listen - the demo on this page is the actual product. Callers get a natural voice that listens, asks sensible follow-ups, and gets them booked fast. Most callers care about one thing at 9 PM with a dead AC: someone answered and a tech is coming.
Nothing disappears. A call that doesn't end in a booked job - a caller outside your service area, a request that needs your judgment, a hang-up - is still logged with a summary and turned into a ticket for your team, so you decide what happens next instead of never knowing the call existed.
Set it up on your price book and your schedule, forward your after-hours line, and hear the first booking land. Start free - no contract, no call center.
Start free