When an injured person calls a law firm and gets voicemail, they call the next firm on the list. Your intake agent answers every call in one ring, runs your qualification script with empathy, books the consultation, and delivers the full picture to your team.
Press Initiate call - an injured caller qualified and booked, start to finish.
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Legal marketing gets people to dial. What happens in the next thirty seconds decides whether the case is yours - and most firms lose it to a ringtone, a time zone, or a language.
A missed intake call is a case your competitor signed. Callers rarely leave voicemail - they hang up and redial the next ad, and by the time you call back they've already told their story to another firm.
Nights, weekends, and holidays are when people finally have time to call - after the ER visit, after the kids are asleep, after the adjuster's third voicemail. If your intake sleeps, your pipeline does too.
Spanish-speaking callers hang up on English-only lines - and they're some of the most underserved claimants. An intake agent that greets them in their language keeps a case your competitors never even hear about.
Your intake process, run on every call: your questions, your qualification rules, your calendar - with the empathy an injured caller deserves at 11 PM.
Any hour, answered in one ring. The agent greets the caller in a calm, empathetic tone your firm approves - and lets them tell their story before a single form question.
Your script: what happened, when, injuries, treatment, police report, representation status. Disqualifiers are handled gracefully per your rules - never a cold "we can't help you."
A consultation goes straight onto your calendar, with confirmation and a what-to-bring checklist emailed on the spot. Hot leads are warm-transferred to an attorney when one is available.
Transcript, summary, and every qualification answer land in your case management or CRM by webhook - so follow-up starts before the caller has hung up.
Every script ships with one hard rule: the agent gathers facts, sets expectations, and books - it never interprets the law, values a claim, or predicts an outcome. What it says is what your firm approved, on every call, at any hour.
Personal injury, immigration, family, criminal defense, mass tort - each with its own questions, disqualifiers, and urgency rules. One number, the right script every time.
Consultations land on the right attorney's calendar - by practice area, availability, and your assignment rules - with confirmation and a preparation checklist emailed to the caller.
When a caller meets your hot-case criteria and an attorney is available, the agent transfers live - and briefs the attorney with everything gathered so the caller never repeats their story.
Transcript, summary, and qualification answers flow into the tools you already run - Clio, Litify, Filevine, or your own system - via API and webhooks, in real time.
Spanish as a first-class intake line - native script, native-quality voice - plus 25+ languages on voice. Summaries arrive in English for your team, whatever language the caller spoke.
Office-hours aware: take overflow only when your team is swamped, cover nights and weekends, or answer every call end to end. You choose the coverage; change it any time.
No - and it can't be talked into it. Every script ships with a hard rule: the agent gathers facts, sets expectations, and books the consultation. When a caller asks "do I have a case?" it explains that's exactly what the attorney will answer at the consultation - and books it. Intake only, by design.
Yes - it's your script, your disqualifiers. Each practice area gets its own questions, accept and decline rules, and urgency triggers, written from your intake playbook and approved by your firm before a caller ever hears a word.
Whatever your rules say. When a caller meets your hot-case criteria, the agent warm-transfers to an available attorney with a full briefing, or books the earliest priority slot on the right calendar - and flags the matter so your team sees it first thing.
Recordings, transcripts, and retention stay under your control - kept as long as your policy says and no longer. The agent only says what your firm approved, and intake data flows to your systems, handled the way you handle every other client communication.
Yes - via API and webhooks. Transcript, summary, and qualification answers are delivered to the tools you already run - Clio, Litify, Filevine, or your own system - in real time, so follow-up starts before the caller hangs up.
Yes. It's office-hours aware: run it nights and weekends only, as overflow when your intake team is on other calls, or on every call around the clock. Many firms start with after-hours and expand once they see what was slipping through.
As a first-class intake line - native script, native-quality voice, not translated English. Beyond Spanish, voice agents speak 25+ languages, and call summaries arrive in English for your team regardless of the language of the call.
Days to weeks, not quarters. We start from proven intake flows, adapt them to your qualification script and referral messages, connect your calendar and case management, and go live on one line - after-hours is a common first step - before expanding.
Plans are on our pricing page, with custom pricing for high-volume firms. The honest math for most practices: intake pays for itself the first time it answers a call that would have gone to voicemail.
Bring your intake script and the hours you're missing. We'll bring a working intake agent you can call before the meeting ends.
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