Your team is with patients, so the phone rings out. The agent picks up instead - books and reschedules into real open slots, answers the routine (hours, insurance accepted, parking, prep), triages the urgent by your rules, and pages the doctor when it's real.
Press Initiate call - a chipped tooth booked for the next morning, start to finish.
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A practice phone has a cruel timing problem: it rings hardest exactly when your team can't answer it - mid-procedure, over lunch, after close. Every missed call is a patient who books somewhere else, or an emergency that finds the wrong number.
Your front desk is helping the patient standing in front of them - as they should be. The caller hears four rings and a voicemail, hangs up, and books with the next practice on the search results.
No-shows and stale recall lists drain the schedule without anyone noticing. Confirmation calls, hygiene reminders, and reactivation outreach are always the plan for next week - and never quite happen.
After-hours calls are all-or-nothing today: either every toothache wakes the doctor, or a knocked-out tooth goes to voicemail. Nobody is triaging - so the urgent and the routine get the same treatment.
The agent runs your practice's playbook on every call - your providers, your slots, your emergency rules - whether it's 10 AM on a Tuesday or Saturday at midnight.
Answered in one ring - during lunch, while your team is with patients, after close. No hold music, no voicemail, no "press 3 for scheduling."
Existing patients are matched to their file; new patients are onboarded on the spot. The agent offers real open slots on the right provider's schedule and books directly into it.
Your emergency rules, applied consistently: what gets a same-day slot, what pages the doctor immediately, and what gets care guidance until tomorrow's appointment.
Confirmations and intake forms go out by email, a call summary lands with your team, and reschedules or cancellations are handled per your policy - every call, on the record.
Answering the phone is table stakes. The bigger win is what happens between calls: the recall list gets worked, tomorrow's patients get confirmed, and the questions that used to eat front-desk hours get answered without a human touching them.
Built for the daily reality of dental, orthodontic, and aesthetic practices - and the same phone problem shows up in med-spas and veterinary clinics, too.
Appointments land in the tools you already run - Dentrix, Eaglesoft, Open Dental, and others - via API and webhooks. Real open slots, the right provider, the right visit length.
Your rules decide what's same-day, what's next-morning, and what pages the doctor right now. Callers in real trouble reach a human; everyone else gets a slot and care guidance.
Outbound calls to the overdue-hygiene list and lapsed patients, per your policy - the outreach your front desk never has a quiet hour to make.
New callers are welcomed, booked, and sent intake forms and insurance-info requests by email before the visit - so the first appointment starts in the chair, not on a clipboard.
25+ voice languages, spoken natively - so the patient who is more comfortable in Spanish, Mandarin, or Portuguese books as easily as anyone else, and your summaries still arrive in English.
Every call logged with a summary and outcome - who called, what they needed, what was booked, what needs a human follow-up. Your morning huddle starts with the full picture.
Yes - the agent connects to the tools you already run via API and webhooks, including Dentrix, Eaglesoft, and Open Dental. It reads real availability on the right provider's schedule and writes the booking back, so your team sees it exactly where they see every other appointment.
By your triage rules, not its own judgment. You define what gets a same-day slot, what gets booked for the next morning with care guidance, and what pages the doctor immediately - and the agent applies those rules consistently on every call, at any hour. It pages the doctor only when your rules say so.
The workflows are HIPAA-aware: the agent confirms identity before discussing any patient details, and conversations are logged and access-controlled. A BAA is available on enterprise plans. We'll walk your specific privacy requirements through with you - the setup is designed to fit a practice's compliance posture, not to make blanket claims.
Yes - per your policy. You define who counts as overdue and what the outreach says; the agent works the list with calls that offer real open slots, so a "you're due for a cleaning" conversation ends in a booked appointment, not a sticky note.
From your accepted-plans list, and only from it. "Do you take Delta Dental?" gets an instant, accurate answer. Plan-specific coverage questions - what a specific procedure costs under a specific plan - get a callback from your team for verification. The agent never invents coverage answers.
Yes - rescheduling and cancellations are handled on the call, end to end, per your policy. The patient gets a new slot on the spot, the old one opens up for someone else, and your front desk never touches it.
More than 25 on voice, spoken natively rather than translated on the fly - and web chat covers even more. Call summaries arrive in English for your team regardless of the language of the call.
Plans are on our pricing page - you can start free and see the agent answering your calls before you commit to anything.
Days, not months. The agent is trained on your website, your services, your providers, and your policies - hours, insurance accepted, emergency rules, recall policy - then you test it on a private number before pointing your real line at it.
Set it up on a private number today and hear it book your appointments before your next lunch rush.
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