AI voice and chat agents built for property management: they triage maintenance calls, walk tenants through emergencies step by step, page your on-call tech only when it's a real one, answer leasing and rent questions, and log every call as a work order or ticket in the software you already run.
Press Initiate call - a 2 AM maintenance emergency, handled start to finish.
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Pipes burst at night, prospects call at lunch, and the same ten routine questions arrive all day long. Every one of those calls lands on a human who has something else to do - or on voicemail, which is worse.
Someone's toilet floods at 2 AM and a human answering service just takes a message. The water keeps running, the damage keeps spreading, and your tech gets paged for things that could have waited - or not paged for things that couldn't.
A prospect who reaches voicemail doesn't leave a message - they call the next listing. Every leasing call that rings out while your team is on a showing is a tour that never happens and a unit that sits empty longer.
Rent due dates, parking rules, amenity hours, "did you get my payment" - every routine call interrupts your property managers' actual work: renewals, vendors, inspections, owners. The questions are simple; the interruptions aren't.
One number, answered on the first ring, any hour. The agent runs your playbook - your escalation rules, your on-call rotation, your policies - on every single call.
Day, night, weekend, holiday - the agent picks up on the first ring. No hold queue, no "press 1", no answering service reading from a card.
Name and unit, confirmed conversationally - so every ticket lands on the right property and the right resident record from the first sentence.
Emergency? The agent walks the tenant through immediate mitigation, opens an urgent work order, and pages your on-call tech. Routine? It creates a ticket and sets honest expectations for when someone will come.
Every call ends as a work order or ticket with a summary and category, delivered to your property software by webhook or API - nothing lives in someone's memory or a sticky note.
What counts as an emergency at your properties is a policy decision, not a guess. You define the lists - flood, gas smell, no heat, no water, lockouts - and the agent applies them deterministically, on every call, at any hour. It can't be talked into paging your tech for a dripping faucet, and it can't be talked out of paging for a burst pipe.
Your emergency definitions applied on every call, immediate-mitigation guidance for the tenant, an urgent work order opened, and your on-call tech paged - with the tenant told exactly what happens next.
Tickets and work orders land in the property software you already run - AppFolio, Buildium, and Yardi are typical examples - via API and webhooks, with the unit, the issue, the urgency, and a call summary attached.
Availability, qualification questions, pet and parking policies, and tour bookings - handled on the first ring, including the evenings and weekends when prospects actually call.
Due dates, balances, payment links, late-fee policy - answered per your rules, with payment links sent by email or text mid-call when your policy allows it. No awkwardness, no hold music.
Voice agents speak 25+ languages with native-quality voices, so every resident gets the same calm, competent call - and your team gets the summary in English either way.
Every call logged, summarized, and categorized - maintenance, leasing, rent, complaint, vendor - so you can see what your phones are really carrying, per property, without pulling a single recording.
Because you tell it - what's an emergency at your properties is your policy, not the AI's judgment. You define the lists: active water leaks, gas smells, no heat below a temperature you set, no water, security issues. The agent applies those rules deterministically on every call, and everything else becomes a normal-priority ticket. You can adjust the rules any time as your policies change.
Yes - directly, the moment a call meets your emergency criteria. It follows your on-call rotation, so the right tech gets paged on the right night, and the tenant hears a confirmation before hanging up. Your tech receives the unit, the issue, what mitigation the tenant has already done, and a callback number - not just "tenant called, please call back."
It connects to the property software you already run via API and webhooks - AppFolio, Buildium, and Yardi are typical examples. Work orders, tickets, and call summaries are delivered to your system in real time, so your team keeps working in the software they know and nothing gets re-keyed.
Yes - the agent is office-hours aware. Many teams start with nights, weekends, and busy-line overflow while the office keeps answering during the day. Different hours can run different flows, and you can widen coverage whenever you're ready. Nothing about the setup forces an all-or-nothing switch.
Yes. Prospects get answers on availability, qualification basics, and pet or parking policies, then book a tour on the call - including the evening and weekend calls that usually go to voicemail. Every leasing call is logged with the prospect's details so your leasing team starts the day with appointments, not missed-call lists.
The agent handles inbound rent questions - due dates, balances, and payment links - strictly per your policy, and it can make polite reminder calls with a payment link sent by email or text. You decide the tone, the timing, and what it is and isn't allowed to say. It never improvises collection pressure.
Voice agents speak 25+ languages with native-quality voices; web chat covers even more. A Spanish-speaking tenant reporting a leak at midnight gets the same calm triage as anyone else - and your team still gets the work order and summary in English.
Plans are on our pricing page - and for large portfolios we scope custom pricing around your call volumes and property count. Either way, you'll know exactly what it costs before anything goes live.
Weeks, not quarters. We start from proven property-management flows, load your properties, policies, and escalation rules, connect your property software, and go live on one line first - typically the after-hours maintenance line - so you can judge it on real calls before rolling it out everywhere.
Bring your after-hours call volume and your escalation rules. We'll bring a working property-management agent you can call before the meeting ends.
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