AI voice and chat agents built for dealerships and service centers: they book the oil change while your advisors are with customers, answer "is my car ready" without pulling anyone off the drive, capture the Saturday-night lead, and warm-transfer the hot ones - every call logged against the customer.
Press Initiate call - a customer booking service, start to confirmation.
Our AI chat agent is live on this site — open it and ask anything. Same agent, real answers.
Opens the chat widget in the corner.
A missed service call is a repair order booked at the shop down the street. A missed sales call is a customer who bought from whoever answered. Dealers know this - it's why BDCs exist - but a BDC seat costs real payroll, turns over constantly, and still goes home at 6.
Advisors are checking in the weekend's drop-offs while the service line rings past them. The caller who can't get through doesn't call back - they book online with a competitor.
The trade-in question at 9 PM, the "do you have this in stock" on Sunday - by Monday that lead has talked to three other stores. The first real answer usually wins the appointment.
Hiring, training, turnover, repeat - and the scripts drift a little more each cycle. An agent runs the same word track on call one and call ten thousand, in every language your market speaks.
Your published numbers connect to an agent that runs your word tracks and your scheduling rules - service, sales, parts, and status calls each handled the way your store handles them.
Day, night, weekend. The agent greets in your store's voice, identifies what the caller needs - service, sales, parts, status - and routes or handles it without a hold queue.
Vehicle, concern, preferred time - checked against your real availability and written into your scheduler or DMS by API, with the confirmation read back and texted or emailed on the spot.
Stock questions answered from your inventory feed, trade-in and test-drive interest logged to your CRM - and buying-signal callers warm-transferred to your salespeople with the context already gathered.
Every call ends with a summary and a reason code - appointment, status, parts, lead, complaint - pushed to your CRM by webhook. Your managers see the phone traffic without pulling recordings.
The agent answers from your sources - your service menu, your hours, your inventory feed, your policies - and follows hard rules for the moments that matter. It doesn't invent discounts, quote prices you didn't publish, or let a hot buyer slip to voicemail.
Booked against real availability in your scheduler or DMS - oil changes, tires, diagnostics - with transportation needs captured (waiter, loaner, shuttle) and confirmations sent by text or email.
Status calls answered from your system without interrupting an advisor - and when the answer needs a human, the transfer arrives with the RO already pulled up in the summary.
Inventory questions answered from your feed, trade-in and financing interest logged to your CRM with source and vehicle - so the Saturday 9 PM shopper is Monday's first appointment, not a lost call.
Parts availability questions routed or answered, body shop and detail booked, wrong-department calls landed in the right place without three transfers and a dropped line.
25+ languages on voice with native-quality voices, 100+ on chat - the Spanish-first service customer books as easily as anyone, and the summary lands in English for your team.
Reason-coded calls, appointment counts, lead counts, transfer rates - by line and by hour. Finally an answer to "what actually happens on our phones" that isn't a sampled recording.
Verlingo handles over a million conversations a month across production voice and chat deployments - verification-gated lines, live payment transfers, bilingual dedicated numbers, hard escalation rules. The same platform, running your store's word tracks.
No rip-and-replace. The agent sits in front of what you have - your scheduler, your DMS, your CRM, your inventory feed - and its tools call your systems live on every call.
Appointments, status, and leads flow by API into the platforms you already run - Xtime, CDK, Reynolds, Tekion, Dealertrack, VinSolutions, Elead, and more - via their APIs or yours.
Point or port the lines your customers already call - main line, service, parts, per-store numbers across a group. Bring your own telephony on enterprise plans.
Per-store agents with per-store hours, menus, and scripts - rolled up into group-level reporting. Pilot one rooftop, template the rest.
It takes the calls they shouldn't be taking. Booking a routine oil change, reading back a status, answering hours and directions - that's hold-queue work, not advisor work. Your people get the warm transfers that need judgment: the upset customer, the buyer ready to deal, the warranty gray area. Stores with a BDC typically point overflow and after-hours at the agent first, then decide with data.
Yes - by API into the scheduling platform you run (Xtime, CDK, Reynolds, Tekion, Dealertrack, or your own), checking real availability and writing the appointment live during the call, with your system's confirmation. Where a direct API isn't available, we work with your vendor's integration options during scoping - that's exactly what the pilot conversation is for.
Hard triggers, not judgment calls: buying language - "ready to buy," "what's my trade worth," "can I come in today" - warm-transfers to your sales floor immediately during open hours, with the vehicle of interest and contact details already captured. After hours, the lead is logged to your CRM with a guaranteed morning callback task. Hot leads never end at voicemail.
Only what you publish. Maintenance menu items and current specials are quoted verbatim from your price book; vehicle pricing comes from your inventory feed. It never negotiates, never invents a discount, and anything off-menu gets "let me have an advisor confirm that" plus a logged callback.
They forgive automation; they don't forgive hold music and voicemail. The agent answers on the first ring, doesn't rush, and actually completes the task - and any caller can say "let me talk to a person" and get one during staffed hours. You can disclose the AI in the greeting or not; that's your policy to set.
Yes - each store gets its own agent with its own numbers, hours, service menu, and word tracks, and your group gets rolled-up reporting across all of them. Most groups pilot one store, then template the configuration across the rest.
It answers open-recall questions from your approved sources and books the recall appointment like any other service. Safety-critical concerns - a customer describing a dangerous condition - follow a hard rule to your service manager, not a booking flow.
Voice agents speak 25+ languages with native-quality voices; web chat covers 100+. The Spanish-first customer books service as easily as anyone, and every summary lands in English for your team.
Weeks, not quarters. We build the knowledge base from your site and service menu, set your routing and escalation rules with you, connect your scheduler, and go live - typically on after-hours and overflow first, with metrics you define: calls answered, appointments booked, leads captured.
Dealership deployments are scoped per engagement - implementation, platform, and usage - because a single service line and a five-rooftop group are different projects. Bring last month's call counts to the pilot conversation; we'll put real numbers against your volume, and you'll hear a working agent on the same call.
Pilot after-hours and overflow first, with metrics you define. Bring last month's call counts - we'll bring a working agent you can call before the meeting ends.
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